| Title | Customer Service Executive - MeKong | |
| Working Location | Mekong Delta (Long An -> Phú Quốc) | |
| Report to | Supply Chain Quality & Customer Service Manager | |
| Accountabilities & Measures | Key Accountabilities refer to the various activities / performance areas that the individual is responsible for and that will help him/her fulfill his/her role well |
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| 1. Solving complaints/reflections of customers/consumers: directly/indirectly in contact with customers, resolving customer's requests according to the company's existing policies, on the assigned area of responsibility by line manager, and build replationship with customer. | ||
| 2. Survey and evaluate product quality in the market: monitor, test, evaluate, and handle product quality problems at distributors and outlet of the company's products in area in charge. - Check periodically and irregularly (On the occasion of Tet holiday, new customer, or when there is other request) related the quality of packaging products in the market. - Instruct and check product handling of customers / outlet and how to handle products in accordance with company regulations and food safety regulations of local. - Inspect and evaluate product quality for Postmix/FUB products (fast-mixed beverage products) in the area in charge. |
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| 3. Inspect, evaluate and guide how to manage and preserve product at SPVB's warehouses and warehouses of points of sale where products are directly distributed (distributors, supermarket and agents, ...) , on the area in charge. - Handling damaged products arising at warehouses not under the management of the factory in the area in charge. |
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| 4. Coordinating with other departments to isolate emergency product, verify or recall product with suspicion of nonconforming product quality that have been released to the market, in the area in charge. | ||
| 5. Report | ||
| 6. Comply with regulations on labor safety, food safety and hygiene when entering the factory, company rules and security policies. | ||
| 7. Perform other appropriate tasks as assigned by line manager. | ||
| Requirement | - Education | College, University degree or higher. |
| - Functional expertise (experiences, functional skills) | - Food Chemistry, Chemical Technology, Microbiology Technology…. - Good communication skill. - Good presentation skill. - English communication fluency. TOIEC 500+ - Office IT, MS Power Point and MS Excell are fluency |
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| - Other | - Team work skills. - Experience working in high pressure environment. - Have working experience in similar positions for companies in the food industry or FMCG. |
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| Application | Please kindly send your updated resume to email: This email address is being protected from spambots. You need JavaScript enabled to view it. Deadline: 31/10/2021 |
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